DEPOSIT AND PAYMENT
Payment in full is expected at time of invoice. Shock Custom Printing (hereafter “we”) accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.
We have no minimum order size. Please understand there are costs built into each order. The bigger the order the more they’re distributed, the smaller the order the more expensive it will be. Additional charges may apply for smaller orders.
Typical turnaround time is 14 working days from the time of payment and art mockups are approved with a signature or via email. Some services like relabeling will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
All orders with a specific deadline must receive written confirmation from Shock Custom Printing. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with production.
DROP DEAD DATES
We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands).
We will not commit to a drop-dead date until we’ve gotten order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.
We cannot guarantee a place on the schedule without having complete info and a confirmed order up front (Believe us – we’ve learned from experience). If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 48 hours before putting a different job in its place.
We understand that there are occasions when orders are needed sooner than 14 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Shock Custom Printing. Rush orders require payment in full to begin printing, as well as payment of a rush fee and/or other additional charges. We cannot guarantee that we will accommodate all rush orders.
OUT OF STOCKS
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
ART AND PREPARATORY MATERIALS
Final print ready art files must be uploaded according to the specifications on our website. Print ready artwork will not incur any additional fees. If further artwork is necessary, art time will be billed at the current rate. Artwork must be submitted with a corresponding purchase order. Art files should be named in correlation with the job name and PO. Shock Custom Printing will print art files as they are received, we will assume that all images have been sized for final print dimensions.
We will provide one mock up on our own template in PDF format free of charge for every order. Additional mock-ups on our template are available upon request and will be billed at the current rate. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or fax. Shock Custom Printing will not be held responsible for any misspellings, grammatical errors, or any other design flaw with your submitted artwork and/or after you have approved a proof.
GRAPHIC DESIGN SERVICES
Here at Shock Custom Printing we recommend customers come with their own art, or work with a graphic designer on their own time to develop the art for their project, in order to ensure that your tees are printed in a timely fashion. However, if this is not an option, we can offer graphic design services at $35/hour, with a two-hour minimum.
Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.
Once the client has approved the estimate for the graphic design work, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works in progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion).
We have a limited amount of time to spend on creating customer art since we need to focus on printing. In some instance we may have to reject requests for graphic design work when our workload does not permit.
BEST PRINT METHOD
We will always choose what we think is the best print method for your job unless you specify otherwise.
GARMENT SELECTION AND SUBJECTIVITY
For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom. Subjectivity, or whether or not the customer likes the garment and color they selected is the responsibility of the customer and not Shock Custom Printing. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
Shock Custom Printing is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
CUSTOMER SUPPLIED GARMENTS
We require contract screen-printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
PROOFS AND SAMPLES
Pre press production samples cost $100 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample.
Essentially, the quality of our work speaks for itself, and how we will gladly send examples of our print work. Additionally our mockups are very meticulous and we are well educated with how our inks work with most garments. Why waste time and money with a printed sample when we can deliver the quality you want straight out the gate?
We do not offer in house press checks.
PANTONE COLOR MATCHING
You can choose any of the colors from our in stock inks at no additional charge. Custom pantones that are not on the house color list will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.
In the event that we make a mistake printing your shirts, then we will reprint these garments for you at no additional cost. We do not offer refunds.
OVERRUNS AND UNDER-RUNS
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Big Bend Screen Printing will not offer refunds for underruns or charge extra for overruns. In the event the shirts are under the invoiced quantity by more than 10%, we will make up the deficit by printing more garments, but we will not offer refunds for any reason.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.
Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
We do ship internationally to some countries. If you need an order shipped outside of the United States, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder like World Class Shipping in order to handle the complexities of international shipping.
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
GARMENT SORTING (FOR CONTRACT PRINTING):
If we have to do a large amount of sorting in order to break up your order into various designs then a separate sorting fee may apply. For example, if you are printing 3 designs and we have to divide every dozen shirts into 4 shirts per design then we may have to add a sorting fee. You have the choice to pickup your garments at our facility and sort the shirts yourself offsite or you can issue separate PO’s to your vendor.
Orders under piece minimum or that do not have garments called out will not be counted or sorted; they will be printed in bulk. To ensure the correct product is received and printed, we will require you to deliver the garments sorted by design and color way, or you can choose to pay us to count and sort at the rate of $75 an hour, minimum charge of 1/2 hour.
MISPRINT ALLOWANCE (FOR CONTRACT PRINTING)
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. Big Bend Screen Printing will not be held responsible for consequential damages such as profit loss on spoiled goods.
RECEIVING YOUR ORDER
We encourage you to check the quantities and quality of the garments you receive from us immediately. Shock Custom Printing cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
COLOR FIDELITY ON SUBLIMATED PRINTS
Because of the sublimation process you may notice some minor color variations between the print locations. Our heat curing system can affect the dischargability of a fabric, which can affect the appearance of the color of the second print even when we use the exact same ink throughout the process. While we can’t guarantee an exact match for both locations every time, we will absolutely try our best and hold ourselves to the same high quality standards we always do.
Shock Custom Printing stands behind the quality of our screen printing, stickers, sublimation, custom socks, and all other custom work. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock-ups or pre production samples ($50 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.
Terms and prices are subject to change without notice.